Refund Policy
We want you to be confident in your membership. This policy explains when refunds apply and how to request one.
14-day money-back guarantee. If you're not satisfied with your membership, request a full refund within 14 days of your first payment and we'll refund it — no complicated conditions.
1. New subscriptions
Your first subscription payment (monthly or annual) is covered by a 14-day money-back guarantee. Email us within 14 days of the charge and we'll issue a full refund and end the subscription.
2. Renewals
Recurring renewal charges are generally non-refundable. To avoid being charged for the next period, cancel before your renewal date — you can cancel any time and keep access until the end of the period you've already paid for. If a renewal caught you by surprise, contact us promptly and we'll do our best to help.
3. How refunds are processed
Payments and refunds are handled by our Merchant of Record, Paddle. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card provider. Your payment receipt from Paddle includes a link you can also use to request help with an order.
4. How to request a refund
Email info@hdgcommunity.com from the address on your account, or use the support link on your Paddle receipt. Please include your name and the email used at checkout so we can locate your order.
5. Exceptions
We may decline refunds in cases of clear abuse — for example, repeated subscribe-and-refund cycles, or violations of our Terms of Service.
6. Your statutory rights
This policy is offered in addition to, and does not limit, any mandatory refund or cancellation rights you may have under the consumer-protection laws of your country.
7. Contact
Questions about refunds or cancellation: info@hdgcommunity.com.